Tivatansakul, S., Tanupaprungsun, S., Areekijseree, K., Achalakul, T., Hirasawa, K., Sawada, S., Saitoh, A. & Ohkura, M., 2012 Jan 1, Advances in the Human Side of Service Engineering.CRC Press, p. 136-14611 p.
Research output: Chapter in Book/Report/Conference proceeding › Chapter