A Method for Estimating Whether a User is in Smooth Communication with an Interactive Agent in Human-Agent Interaction

Takanori Komatsu, Shoichiro Ohtsuka, Kazuhiro Ueda, Takashi Komeda, Natsuki Oka

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Abstract

The purpose of this paper is to propose a criterion for evaluating whether users are in smooth communication with an interactive agent or not by means of cognitive, behavioral and physiological indexes of these users: To do so, we conducted an experiment to measure the above three indexes of subjects who experienced smooth interactions (Group 1) or disrupted interactions (Group 2) with an experimenter in a simple cooperating game. As a result, there were no significant differences in cognitive index (subjective report: NASA-TLX score) between two subject groups, while there were in behavioral (performance of subjects: game score) and physiological indexes (heart beat variability: RSA and MWSA). These results showed that the monitoring the behavioral and physiological indexes are available for evaluating their communication and leads to acquire a desired criterion for doing so.

Original languageEnglish
Pages (from-to)371-377
Number of pages7
JournalLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume3213
Publication statusPublished - 2004 Dec 1

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ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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