A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki; Takumi Miyoshi; Masato Eguchi; Kyoko Yamori

doi:10.1109/IWQoS.2012.6245977

A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

19 Citations (Scopus)

Abstract

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

Original language	English
Title of host publication	2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
DOIs	https://doi.org/10.1109/IWQoS.2012.6245977
Publication status	Published - 2012 Sept 28
Event	2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 - Coimbra, Portugal Duration: 2012 Jun 4 → 2012 Jun 5

Publication series

Name	IEEE International Workshop on Quality of Service, IWQoS
ISSN (Print)	1548-615X

Conference

Conference	2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
Country/Territory	Portugal
City	Coimbra
Period	12/6/4 → 12/6/5

Keywords

QoE
QoS
Structural Equation Modeling
YouTube

ASJC Scopus subject areas

Electrical and Electronic Engineering

Access to Document

10.1109/IWQoS.2012.6245977

Cite this

Yamazaki, T, Miyoshi, T, Eguchi, M & Yamori, K 2012, A service quality coordination model bridging QoS and QoE. in 2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012., 6245977, IEEE International Workshop on Quality of Service, IWQoS, 2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012, Coimbra, Portugal, 12/6/4. https://doi.org/10.1109/IWQoS.2012.6245977

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abstract = "Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.",

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author = "Tatsuya Yamazaki and Takumi Miyoshi and Masato Eguchi and Kyoko Yamori",

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doi = "10.1109/IWQoS.2012.6245977",

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KW - QoE

KW - QoS

KW - Structural Equation Modeling

KW - YouTube

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ER -

A service quality coordination model bridging QoS and QoE

Abstract

Publication series

Conference

Keywords

ASJC Scopus subject areas

Access to Document

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