A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

Research output: Chapter in Book/Report/Conference proceedingConference contribution

16 Citations (Scopus)

Abstract

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

Original languageEnglish
Title of host publicationIEEE International Workshop on Quality of Service, IWQoS
DOIs
Publication statusPublished - 2012
Event2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 - Coimbra
Duration: 2012 Jun 42012 Jun 5

Other

Other2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
CityCoimbra
Period12/6/412/6/5

Fingerprint

Quality of service
Telecommunication services
Sorting
Specifications
Experiments

Keywords

  • QoE
  • QoS
  • Structural Equation Modeling
  • YouTube

ASJC Scopus subject areas

  • Electrical and Electronic Engineering

Cite this

Yamazaki, T., Miyoshi, T., Eguchi, M., & Yamori, K. (2012). A service quality coordination model bridging QoS and QoE. In IEEE International Workshop on Quality of Service, IWQoS [6245977] https://doi.org/10.1109/IWQoS.2012.6245977

A service quality coordination model bridging QoS and QoE. / Yamazaki, Tatsuya; Miyoshi, Takumi; Eguchi, Masato; Yamori, Kyoko.

IEEE International Workshop on Quality of Service, IWQoS. 2012. 6245977.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Yamazaki, T, Miyoshi, T, Eguchi, M & Yamori, K 2012, A service quality coordination model bridging QoS and QoE. in IEEE International Workshop on Quality of Service, IWQoS., 6245977, 2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012, Coimbra, 12/6/4. https://doi.org/10.1109/IWQoS.2012.6245977
Yamazaki T, Miyoshi T, Eguchi M, Yamori K. A service quality coordination model bridging QoS and QoE. In IEEE International Workshop on Quality of Service, IWQoS. 2012. 6245977 https://doi.org/10.1109/IWQoS.2012.6245977
Yamazaki, Tatsuya ; Miyoshi, Takumi ; Eguchi, Masato ; Yamori, Kyoko. / A service quality coordination model bridging QoS and QoE. IEEE International Workshop on Quality of Service, IWQoS. 2012.
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