A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

Research output: Chapter in Book/Report/Conference proceedingConference contribution

17 Citations (Scopus)

Abstract

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

Original languageEnglish
Title of host publication2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
DOIs
Publication statusPublished - 2012 Sep 28
Event2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 - Coimbra, Portugal
Duration: 2012 Jun 42012 Jun 5

Publication series

NameIEEE International Workshop on Quality of Service, IWQoS
ISSN (Print)1548-615X

Conference

Conference2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
CountryPortugal
CityCoimbra
Period12/6/412/6/5

Keywords

  • QoE
  • QoS
  • Structural Equation Modeling
  • YouTube

ASJC Scopus subject areas

  • Electrical and Electronic Engineering

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    Yamazaki, T., Miyoshi, T., Eguchi, M., & Yamori, K. (2012). A service quality coordination model bridging QoS and QoE. In 2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 [6245977] (IEEE International Workshop on Quality of Service, IWQoS). https://doi.org/10.1109/IWQoS.2012.6245977