A smart help system using software manuals

S. Iwashita, N. Ito, I. Kobayashi, Tooru Sugimoto, M. Sugeno

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper presents a method for providing smart help using application software manuals. This system has four phases in the process: understanding, matching, planning and paraphrasing phase. A manual text found in the matching phase is paraphrased using the analysis result in the understanding phase. Rhetorical structure of the selected manual is used to determine which clauses in the matched manual text are specifically relevant to the user's question. Four paraphrasing methods for a novice user are identified by a subject experiment, and rules for these methods are applied in respect to the linguistic features extracted in the understanding phase. A prototype system is implemented, and its abilities and problems are discussed.

Original languageEnglish
Title of host publicationProceedings of the SICE Annual Conference
Pages3659-3664
Number of pages6
Publication statusPublished - 2005
Externally publishedYes
EventSICE Annual Conference 2005 - Okayama
Duration: 2005 Aug 82005 Aug 10

Other

OtherSICE Annual Conference 2005
CityOkayama
Period05/8/805/8/10

Fingerprint

Phase matching
Application programs
Linguistics
Planning
Experiments

Keywords

  • Everyday language computing
  • Paraphrasing
  • Rhetorical structure
  • Smart help system
  • Software manuals

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Iwashita, S., Ito, N., Kobayashi, I., Sugimoto, T., & Sugeno, M. (2005). A smart help system using software manuals. In Proceedings of the SICE Annual Conference (pp. 3659-3664)

A smart help system using software manuals. / Iwashita, S.; Ito, N.; Kobayashi, I.; Sugimoto, Tooru; Sugeno, M.

Proceedings of the SICE Annual Conference. 2005. p. 3659-3664.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Iwashita, S, Ito, N, Kobayashi, I, Sugimoto, T & Sugeno, M 2005, A smart help system using software manuals. in Proceedings of the SICE Annual Conference. pp. 3659-3664, SICE Annual Conference 2005, Okayama, 05/8/8.
Iwashita S, Ito N, Kobayashi I, Sugimoto T, Sugeno M. A smart help system using software manuals. In Proceedings of the SICE Annual Conference. 2005. p. 3659-3664
Iwashita, S. ; Ito, N. ; Kobayashi, I. ; Sugimoto, Tooru ; Sugeno, M. / A smart help system using software manuals. Proceedings of the SICE Annual Conference. 2005. pp. 3659-3664
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