A smart help system using software manuals

S. Iwashita, N. Ito, I. Kobayashi, T. Sugimoto, M. Sugeno

Research output: Contribution to conferencePaperpeer-review


This paper presents a method for providing smart help using application software manuals. This system has four phases in the process: understanding, matching, planning and paraphrasing phase. A manual text found in the matching phase is paraphrased using the analysis result in the understanding phase. Rhetorical structure of the selected manual is used to determine which clauses in the matched manual text are specifically relevant to the user's question. Four paraphrasing methods for a novice user are identified by a subject experiment, and rules for these methods are applied in respect to the linguistic features extracted in the understanding phase. A prototype system is implemented, and its abilities and problems are discussed.

Original languageEnglish
Number of pages6
Publication statusPublished - 2005 Dec 1
Externally publishedYes
EventSICE Annual Conference 2005 - Okayama, Japan
Duration: 2005 Aug 82005 Aug 10


ConferenceSICE Annual Conference 2005


  • Everyday language computing
  • Paraphrasing
  • Rhetorical structure
  • Smart help system
  • Software manuals

ASJC Scopus subject areas

  • Control and Systems Engineering
  • Computer Science Applications
  • Electrical and Electronic Engineering


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