Analysis of communication functions of Japanese engineers working at manufacturing sites in English-speaking countries

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

The author conducted a survey on English communication among 86 Japanese and 15 English-speaking engineers working at manufacturing sites in English-speaking countries. The subjects were asked to evaluate their own performance for different communication functions using different tools or methods in various situations. They were also asked to answer a questionnaire to rate the frequency, importance and performance of their communication activities at work. Results of the survey showed that the Japanese subjects had less tendency than the native English-speaking subjects to use the functions of "praising", "complaining", and "disagreeing" but both groups considered technical instruction and informal meetings, as well as interviews, to be very important tasks. Analysis of the results indicates that the Japanese subjects were less satisfied with communication activities that require indirect or elaborate expressions compared to tasks directly related to their technical duties. This suggests that more and better training in English communication, based on real communication situations, is needed for Japanese engineers to perform their jobs more efficiently and effectively at manufacturing sites abroad.

Original languageEnglish
Title of host publication2008 IEEE International on Professional Communication Conference, IPCC
Publication statusPublished - 2008 Dec 1
Event2008 IEEE International on Professional Communication Conference, IPCC - Montreal, QC, Canada
Duration: 2008 Jul 132008 Jul 16

Publication series

NameIEEE International Professional Communication Conference

Conference

Conference2008 IEEE International on Professional Communication Conference, IPCC
CountryCanada
CityMontreal, QC
Period08/7/1308/7/16

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Keywords

  • English communication
  • Manufacturing engineers
  • Needs analysis
  • Workplace communication

ASJC Scopus subject areas

  • Communication
  • Engineering(all)

Cite this

Yamazaki, A. K. (2008). Analysis of communication functions of Japanese engineers working at manufacturing sites in English-speaking countries. In 2008 IEEE International on Professional Communication Conference, IPCC [4610247] (IEEE International Professional Communication Conference).