Analysis of work style in operation & maintenance of information systems - Proposal of new problem-analysis method based on inter-project learning aided by ethnography -

Sadayo Hirata, H. Osada

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

This paper focuses on the work style in operation & maintenance (O&M) of information systems and discusses potential problems hard for involved parties themselves to find out. First, this study used ethnography to extract problems and critical factors common to O&M projects. Secondly, the author analyzed the work styles by comparing critical factors of contrasting projects. Then, the results of the analyses were shared with both projects. The sharing resulted in raising awareness that behaviors and values taken for granted by the involved parties could be where the problem itself or room for creative thinking lied. It was confirmed that practicing the analysis method used in this study could be effective for cross-organizational learning between O&M projects.

Original languageEnglish
Title of host publicationIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
Pages638-642
Number of pages5
DOIs
Publication statusPublished - 2009
Externally publishedYes
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong
Duration: 2009 Dec 82009 Dec 11

Other

OtherIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
CityHong Kong
Period09/12/809/12/11

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Keywords

  • Ethnography
  • Operation & maintenance
  • Organizational learning
  • Project management

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Information Systems and Management
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

Cite this

Hirata, S., & Osada, H. (2009). Analysis of work style in operation & maintenance of information systems - Proposal of new problem-analysis method based on inter-project learning aided by ethnography -. In IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management (pp. 638-642). [5373252] https://doi.org/10.1109/IEEM.2009.5373252