Does Sympathy to Colleague Overcome Shame of Defect?

Sanetake Nagayoshi, Jun Nakamura

    Research output: Contribution to journalConference articlepeer-review

    4 Citations (Scopus)

    Abstract

    Many companies are, in general, poor at learning from failure. Faulting employee would not to disclose his/her defect because employee feels fear to be blamed and shame of being recognized that he/she have made a defect. An engineering company in Japan has established their way to learn from failure and done it well. They have never repeated same failure they reviewed through their way since they established, according to the president in the company. Authors explore how they overcome the feeling of shame in the company, and find that sympathy to colleague is a key factor for success in the learning-from-failure activity in the company.

    Original languageEnglish
    Pages (from-to)1720-1729
    Number of pages10
    JournalProcedia Computer Science
    Volume96
    DOIs
    Publication statusPublished - 2016
    Event20th International Conference on Knowledge Based and Intelligent Information and Engineering Systems, KES 2016 - York, United Kingdom
    Duration: 2016 Sep 52016 Sep 7

    Keywords

    • Shame
    • Sympathy
    • learning from failure

    ASJC Scopus subject areas

    • Computer Science(all)

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