Abstract
Many companies seem poor at learning from failure even though managers in which know the importance of it to improve their business performance. There is, however, a unique company in Japan, which has succeeded in establishing their learning system from failure and has never repeated same failure (according to the executives in the company). Authors explored the key success factors of their learning-from-failure through interviews and questionnaire to employees. We find that there is mutual benefit between fault-disclosing employee and disclosed employee, and it can be one of the keys to succeed in learning from failure.
Original language | English |
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Title of host publication | 2016 International Conference on Industrial Engineering and Engineering Management, IEEM 2016 |
Publisher | IEEE Computer Society |
Pages | 626-630 |
Number of pages | 5 |
Volume | 2016-December |
ISBN (Electronic) | 9781509036653 |
DOIs | |
Publication status | Published - 2016 Dec 27 |
Event | 2016 International Conference on Industrial Engineering and Engineering Management, IEEM 2016 - Bali, Indonesia Duration: 2016 Dec 4 → 2016 Dec 7 |
Other
Other | 2016 International Conference on Industrial Engineering and Engineering Management, IEEM 2016 |
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Country/Territory | Indonesia |
City | Bali |
Period | 16/12/4 → 16/12/7 |
Keywords
- Learning from failure
- mutual benefit
- success factor
ASJC Scopus subject areas
- Business, Management and Accounting (miscellaneous)
- Industrial and Manufacturing Engineering
- Safety, Risk, Reliability and Quality