Personalization of help system output in the framework of everyday language computing

Shino Iwashita, Ichiro Kobayashi, Noriko Ito, Tooru Sugimoto, Michio Sugeno

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

This paper discusses providing the personalized output of a help system when a user has difficulties in operating computer software. The knowledge for personalization is stored in a client model, which is one of the modules in a client secretary in the framework of Everyday Language Computing. Three functions of the client model, i.e., paraphrasing, supplementing and omission, and inference, are performed to modify the existing help text so that it will be easily understood to users. Focusing on user's knowledge, we have constructed a user's knowledge level judging system. Finally, the importance of the personalization of the help output is discussed with an example dialogue.

Original languageEnglish
Title of host publicationLecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)
EditorsV. Palade, R.J. Howlett, L. Jain
Pages439-445
Number of pages7
Volume2774 PART 2
Publication statusPublished - 2003
Externally publishedYes
Event7th International Conference, KES 2003 - Oxford, United Kingdom
Duration: 2003 Sep 32003 Sep 5

Other

Other7th International Conference, KES 2003
CountryUnited Kingdom
CityOxford
Period03/9/303/9/5

ASJC Scopus subject areas

  • Hardware and Architecture

Cite this

Iwashita, S., Kobayashi, I., Ito, N., Sugimoto, T., & Sugeno, M. (2003). Personalization of help system output in the framework of everyday language computing. In V. Palade, R. J. Howlett, & L. Jain (Eds.), Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science) (Vol. 2774 PART 2, pp. 439-445)

Personalization of help system output in the framework of everyday language computing. / Iwashita, Shino; Kobayashi, Ichiro; Ito, Noriko; Sugimoto, Tooru; Sugeno, Michio.

Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). ed. / V. Palade; R.J. Howlett; L. Jain. Vol. 2774 PART 2 2003. p. 439-445.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Iwashita, S, Kobayashi, I, Ito, N, Sugimoto, T & Sugeno, M 2003, Personalization of help system output in the framework of everyday language computing. in V Palade, RJ Howlett & L Jain (eds), Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). vol. 2774 PART 2, pp. 439-445, 7th International Conference, KES 2003, Oxford, United Kingdom, 03/9/3.
Iwashita S, Kobayashi I, Ito N, Sugimoto T, Sugeno M. Personalization of help system output in the framework of everyday language computing. In Palade V, Howlett RJ, Jain L, editors, Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). Vol. 2774 PART 2. 2003. p. 439-445
Iwashita, Shino ; Kobayashi, Ichiro ; Ito, Noriko ; Sugimoto, Tooru ; Sugeno, Michio. / Personalization of help system output in the framework of everyday language computing. Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science). editor / V. Palade ; R.J. Howlett ; L. Jain. Vol. 2774 PART 2 2003. pp. 439-445
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