Personalization of help system output in the framework of everyday language computing

Shino Iwashita; Ichiro Kobayashi; Noriko Ito; Toru Sugimoto; Michio Sugeno

doi:10.1007/978-3-540-45226-3_60

Personalization of help system output in the framework of everyday language computing

Shino Iwashita, Ichiro Kobayashi, Noriko Ito, Toru Sugimoto, Michio Sugeno

Research output: Contribution to journal › Conference article › peer-review

1 Citation (Scopus)

Abstract

This paper discusses providing the personalized output of a help system when a user has difficulties in operating computer software. The knowledge for personalization is stored in a client model, which is one of the modules in a client secretary in the framework of Everyday Language Computing. Three functions of the client model, i.e., paraphrasing, supplementing and omission, and inference, are performed to modify the existing help text so that it will be easily understood to users. Focusing on user's knowledge, we have constructed a user's knowledge level judging system. Finally, the importance of the personalization of the help output is discussed with an example dialogue.

Original language	English
Pages (from-to)	439-445
Number of pages	7
Journal	Lecture Notes in Artificial Intelligence (Subseries of Lecture Notes in Computer Science)
Volume	2774 PART 2
DOIs	https://doi.org/10.1007/978-3-540-45226-3_60
Publication status	Published - 2003
Externally published	Yes
Event	7th International Conference, KES 2003 - Oxford, United Kingdom Duration: 2003 Sep 3 → 2003 Sep 5

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

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10.1007/978-3-540-45226-3_60

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title = "Personalization of help system output in the framework of everyday language computing",

abstract = "This paper discusses providing the personalized output of a help system when a user has difficulties in operating computer software. The knowledge for personalization is stored in a client model, which is one of the modules in a client secretary in the framework of Everyday Language Computing. Three functions of the client model, i.e., paraphrasing, supplementing and omission, and inference, are performed to modify the existing help text so that it will be easily understood to users. Focusing on user's knowledge, we have constructed a user's knowledge level judging system. Finally, the importance of the personalization of the help output is discussed with an example dialogue.",

author = "Shino Iwashita and Ichiro Kobayashi and Noriko Ito and Toru Sugimoto and Michio Sugeno",

year = "2003",

doi = "10.1007/978-3-540-45226-3_60",

language = "English",

volume = "2774 PART 2",

pages = "439--445",

journal = "Lecture Notes in Computer Science",

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note = "7th International Conference, KES 2003 ; Conference date: 03-09-2003 Through 05-09-2003",

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TY - JOUR

T1 - Personalization of help system output in the framework of everyday language computing

AU - Iwashita, Shino

AU - Kobayashi, Ichiro

AU - Ito, Noriko

AU - Sugimoto, Toru

AU - Sugeno, Michio

PY - 2003

Y1 - 2003

N2 - This paper discusses providing the personalized output of a help system when a user has difficulties in operating computer software. The knowledge for personalization is stored in a client model, which is one of the modules in a client secretary in the framework of Everyday Language Computing. Three functions of the client model, i.e., paraphrasing, supplementing and omission, and inference, are performed to modify the existing help text so that it will be easily understood to users. Focusing on user's knowledge, we have constructed a user's knowledge level judging system. Finally, the importance of the personalization of the help output is discussed with an example dialogue.

AB - This paper discusses providing the personalized output of a help system when a user has difficulties in operating computer software. The knowledge for personalization is stored in a client model, which is one of the modules in a client secretary in the framework of Everyday Language Computing. Three functions of the client model, i.e., paraphrasing, supplementing and omission, and inference, are performed to modify the existing help text so that it will be easily understood to users. Focusing on user's knowledge, we have constructed a user's knowledge level judging system. Finally, the importance of the personalization of the help output is discussed with an example dialogue.

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U2 - 10.1007/978-3-540-45226-3_60

DO - 10.1007/978-3-540-45226-3_60

M3 - Conference article

AN - SCOPUS:8344281334

VL - 2774 PART 2

SP - 439

EP - 445

JO - Lecture Notes in Computer Science

JF - Lecture Notes in Computer Science

SN - 0302-9743

T2 - 7th International Conference, KES 2003

Y2 - 3 September 2003 through 5 September 2003

ER -

Personalization of help system output in the framework of everyday language computing

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