Quality of experience modeling with psychological effect for interactive web services

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Citations (Scopus)

Abstract

Notion of the user-centered design (UCD) is requisite to improve user satisfaction. Matching the concept of UCD, Quality of Experience (QoE) is expected to become a paradigm shift from the existing operator-initiative network services. There are, however, several difficulties to realize practical communication services based on QoE. One difficulty is how to bridge QoE and Quality of Service (QoS) parameters relevant to system performance. Moreover, since QoE is based on the end-user subjective evaluation, flexible modeling corresponding to the end-user psychological status is needed. In this paper, an interactive Web service is considered and a QoE model with end-user psychological effect is derived by use of the Weber-Fechner law. Data of QoE and QoS parameter are collected through experiments and the mapping functions between QoE and QoS are estimated from the data.

Original languageEnglish
Title of host publicationIEEE/IFIP NOMS 2014 - IEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World
PublisherIEEE Computer Society
ISBN (Print)9781479909131
DOIs
Publication statusPublished - 2014
EventIEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World, NOMS 2014 - Krakow
Duration: 2014 May 52014 May 9

Other

OtherIEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World, NOMS 2014
CityKrakow
Period14/5/514/5/9

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Keywords

  • psychological effect
  • quality of experience
  • utility function
  • waiting time
  • Weber-Fechner law

ASJC Scopus subject areas

  • Computer Networks and Communications

Cite this

Yamazaki, T., Miyoshi, T., Eguchi, M., & Yamori, K. (2014). Quality of experience modeling with psychological effect for interactive web services. In IEEE/IFIP NOMS 2014 - IEEE/IFIP Network Operations and Management Symposium: Management in a Software Defined World [6838398] IEEE Computer Society. https://doi.org/10.1109/NOMS.2014.6838398