Research focused on communication design in technical support

Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani

Research output: Contribution to journalReview articlepeer-review

1 Citation (Scopus)


With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.

Original languageEnglish
Pages (from-to)33-37
Number of pages5
JournalNTT Technical Review
Issue number11
Publication statusPublished - 2005 Nov 1
Externally publishedYes

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Electrical and Electronic Engineering


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