Research focused on communication design in technical support

Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.

Original languageEnglish
Pages (from-to)33-37
Number of pages5
JournalNTT Technical Review
Volume3
Issue number11
Publication statusPublished - 2005 Nov
Externally publishedYes

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Communication

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Electrical and Electronic Engineering

Cite this

Research focused on communication design in technical support. / Yonemura, Shunichi; Miyamoto, Masaru; Nakatani, Momoko.

In: NTT Technical Review, Vol. 3, No. 11, 11.2005, p. 33-37.

Research output: Contribution to journalArticle

Yonemura, S, Miyamoto, M & Nakatani, M 2005, 'Research focused on communication design in technical support', NTT Technical Review, vol. 3, no. 11, pp. 33-37.
Yonemura, Shunichi ; Miyamoto, Masaru ; Nakatani, Momoko. / Research focused on communication design in technical support. In: NTT Technical Review. 2005 ; Vol. 3, No. 11. pp. 33-37.
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