Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.