A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

研究成果: Conference contribution

18 被引用数 (Scopus)

抄録

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

本文言語English
ホスト出版物のタイトル2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
DOI
出版ステータスPublished - 2012 9 28
イベント2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 - Coimbra, Portugal
継続期間: 2012 6 42012 6 5

出版物シリーズ

名前IEEE International Workshop on Quality of Service, IWQoS
ISSN(印刷版)1548-615X

Conference

Conference2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
国/地域Portugal
CityCoimbra
Period12/6/412/6/5

ASJC Scopus subject areas

  • 電子工学および電気工学

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