A service quality coordination model bridging QoS and QoE

Tatsuya Yamazaki, Takumi Miyoshi, Masato Eguchi, Kyoko Yamori

研究成果: Conference contribution

16 引用 (Scopus)

抜粋

Both of Quality of Service (QoS) and Quality of Experience (QoE) are defined to specify the degree of service quality. Although they are dealt with in different layers in multi-layered models, collaboration of these is necessary to improve the user satisfaction for telecommunication services. In this paper, after sorting out the concepts and specification of QoS and QoE, a service quality coordination model combining these is proposed. The model is applied to a video-sharing service and its coordination model is derived based on subjective experiments. The structural equation modeling is used to compute the user satisfaction from QoS and QoE.

元の言語English
ホスト出版物のタイトル2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
DOI
出版物ステータスPublished - 2012 9 28
イベント2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 - Coimbra, Portugal
継続期間: 2012 6 42012 6 5

出版物シリーズ

名前IEEE International Workshop on Quality of Service, IWQoS
ISSN(印刷物)1548-615X

Conference

Conference2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012
Portugal
Coimbra
期間12/6/412/6/5

    フィンガープリント

ASJC Scopus subject areas

  • Electrical and Electronic Engineering

これを引用

Yamazaki, T., Miyoshi, T., Eguchi, M., & Yamori, K. (2012). A service quality coordination model bridging QoS and QoE. : 2012 IEEE 20th International Workshop on Quality of Service, IWQoS 2012 [6245977] (IEEE International Workshop on Quality of Service, IWQoS). https://doi.org/10.1109/IWQoS.2012.6245977