Analysis of work style in operation & maintenance of information systems - Proposal of new problem-analysis method based on inter-project learning aided by ethnography -

S. Hirata, H. Osada

研究成果: Conference contribution

1 被引用数 (Scopus)

抄録

This paper focuses on the work style in operation & maintenance (O&M) of information systems and discusses potential problems hard for involved parties themselves to find out. First, this study used ethnography to extract problems and critical factors common to O&M projects. Secondly, the author analyzed the work styles by comparing critical factors of contrasting projects. Then, the results of the analyses were shared with both projects. The sharing resulted in raising awareness that behaviors and values taken for granted by the involved parties could be where the problem itself or room for creative thinking lied. It was confirmed that practicing the analysis method used in this study could be effective for cross-organizational learning between O&M projects.

本文言語English
ホスト出版物のタイトルIEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management
ページ638-642
ページ数5
DOI
出版ステータスPublished - 2009 12 1
外部発表はい
イベントIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009 - Hong Kong, China
継続期間: 2009 12 82009 12 11

出版物シリーズ

名前IEEM 2009 - IEEE International Conference on Industrial Engineering and Engineering Management

Conference

ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2009
CountryChina
CityHong Kong
Period09/12/809/12/11

ASJC Scopus subject areas

  • Management of Technology and Innovation
  • Information Systems and Management
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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