抄録
With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
| 本文言語 | English |
|---|---|
| ページ（範囲） | 33-37 |
| ページ数 | 5 |
| ジャーナル | NTT Technical Review |
| 巻 | 3 |
| 号 | 11 |
| 出版ステータス | Published - 2005 11 1 |
| 外部発表 | はい |
ASJC Scopus subject areas
- Computer Science Applications
- Computer Networks and Communications
- Electrical and Electronic Engineering