With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
|ジャーナル||NTT Technical Review|
|出版ステータス||Published - 2005 11 1|
ASJC Scopus subject areas
- Computer Science Applications
- Computer Networks and Communications
- Electrical and Electronic Engineering