Research focused on communication design in technical support

Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani

研究成果: Article

1 引用 (Scopus)

抄録

With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.

元の言語English
ページ(範囲)33-37
ページ数5
ジャーナルNTT Technical Review
3
発行部数11
出版物ステータスPublished - 2005 11
外部発表Yes

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Communication

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Electrical and Electronic Engineering

これを引用

Research focused on communication design in technical support. / Yonemura, Shunichi; Miyamoto, Masaru; Nakatani, Momoko.

:: NTT Technical Review, 巻 3, 番号 11, 11.2005, p. 33-37.

研究成果: Article

Yonemura, S, Miyamoto, M & Nakatani, M 2005, 'Research focused on communication design in technical support', NTT Technical Review, 巻. 3, 番号 11, pp. 33-37.
Yonemura, Shunichi ; Miyamoto, Masaru ; Nakatani, Momoko. / Research focused on communication design in technical support. :: NTT Technical Review. 2005 ; 巻 3, 番号 11. pp. 33-37.
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