Research focused on communication design in technical support

Shunichi Yonemura, Masaru Miyamoto, Momoko Nakatani

研究成果: Review article

1 引用 (Scopus)

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With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.

元の言語English
ページ(範囲)33-37
ページ数5
ジャーナルNTT Technical Review
3
発行部数11
出版物ステータスPublished - 2005 11 1

ASJC Scopus subject areas

  • Computer Science Applications
  • Computer Networks and Communications
  • Electrical and Electronic Engineering

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