抄録
With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
| 元の言語 | English |
|---|---|
| ページ（範囲） | 33-37 |
| ページ数 | 5 |
| ジャーナル | NTT Technical Review |
| 巻 | 3 |
| 発行部数 | 11 |
| 出版物ステータス | Published - 2005 11 |
| 外部発表 | Yes |
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ASJC Scopus subject areas
- Computer Networks and Communications
- Electrical and Electronic Engineering
これを引用
Research focused on communication design in technical support. / Yonemura, Shunichi; Miyamoto, Masaru; Nakatani, Momoko.
：: NTT Technical Review, 巻 3, 番号 11, 11.2005, p. 33-37.研究成果: Article
}
TY - JOUR
T1 - Research focused on communication design in technical support
AU - Yonemura, Shunichi
AU - Miyamoto, Masaru
AU - Nakatani, Momoko
PY - 2005/11
Y1 - 2005/11
N2 - With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
AB - With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
UR - http://www.scopus.com/inward/record.url?scp=31344451033&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=31344451033&partnerID=8YFLogxK
M3 - Article
AN - SCOPUS:31344451033
VL - 3
SP - 33
EP - 37
JO - NTT Technical Review
JF - NTT Technical Review
SN - 1348-3447
IS - 11
ER -