抜粋
With the increasing use of network technology in society, there has been a sharp growth in technical support requests from novice users. This paper describes our approach to implement efficient and high-quality user support by understanding the behavioral characteristics of novice users.
| 元の言語 | English |
|---|---|
| ページ（範囲） | 33-37 |
| ページ数 | 5 |
| ジャーナル | NTT Technical Review |
| 巻 | 3 |
| 発行部数 | 11 |
| 出版物ステータス | Published - 2005 11 1 |
ASJC Scopus subject areas
- Computer Science Applications
- Computer Networks and Communications
- Electrical and Electronic Engineering
フィンガープリント Research focused on communication design in technical support' の研究トピックを掘り下げます。これらはともに一意のフィンガープリントを構成します。
これを引用
Yonemura, S., Miyamoto, M., & Nakatani, M. (2005). Research focused on communication design in technical support. NTT Technical Review, 3(11), 33-37.